Premium Personnel complies with all aspects of the Privacy Act
regarding confidentiality in the use of personal information gathered in the
process of assisting applicants to gain employment. The following statement explains how we
manage your personal information in accordance with the National Privacy
Principles and the current Privacy Laws.
is your Personal Information?
Personal information is any information about you that identifies you
or information by which your identity can be reasonably determined.
collect your personal information
Collecting your personal information is essential for Premium Personnel
Pty Ltd to be able to provide you with efficient employment services.
By collecting personal information we are able to:
Provide a range of employment services specifically for your
Give you the option of receiving
our e-publications. If you decided you
do not wish to receive these you can unsubscribe by return email.
If we do not collect and make use of your personal information, we are
unable to provide you with employment and recruitment services.
we collect your personal information?
Where possible we collect your personal information directly from you.
Personal information is generally collected initially when you complete our
Registration process face to face or on email or during the course of our
relationship with you. You are required
to update the information we hold about you in person, via e-mail /electronic
information transfer or post. We take your photograph during our Registration
process and on occasions we may be requested to forward this to a client for
Sometimes personal information may be collected about you from other
sources. Examples of where we may receive personal information about you from
another source and why this would happen are:
When we receive any reference about
you from a previous employer
We take your photo for
An insurance company where we are
pursuing a claim which involves you, or advice from your employer about a
workplace accident in which you are involved
We receive performance feedback from your employer
We receive any complaint from or about you in the
We request your Banking , Superannuation Details and Tax File number plus Emergency
contact details during our Registration process as a Premium Temporary
In most cases we will require you to specifically consent to any
collection, use or disclosure of your personal information by Premium
Personnel. Your consent will usually be required in writing but we may accept
your verbal consent in circumstances. Sometimes your consent may be implied
through your conduct with us.
matter how your personal information is collected it is dealt with by Premium
If you don’t wish
to provide all of the information requested.
The nature of the
service we provide may be compromised, and in some instances we may not be able
to represent you or your interests effectively and professionally.
How we use your
We use the
personal information that we collect to provide employment / recruitment
services to you and to include it in our direct marketing database, and client
To enable us to
do this we may share your personal information within Premium Personnel and
consortium members nationally, and in some cases overseas.
From time to time
we may use your personal information to provide you with information about our
products and services.
If you do not
want to receive any of this information email us at:
you have told us you no longer wish to receive information about our products
and services, we will not send you any further material.
You can, however,
change your mind about receiving information about our products and services at
any time; you just need to let us know.
does not disclose your personal information to a party outside Premium
Personnel for the purposes of allowing them to market their products or
services to you.
When do we
disclose your personal information to anyone?
may disclose your personal information in certain circumstances.
Sometimes we are
required or authorised by law to disclose
your personal information. For example we may disclose your personal
information to a Court in response to a subpoena.
We may also disclose
your personal information where you have consented to us doing so. Your consent
to the disclosure of your personal information may be given explicitly such as
in writing or verbally or may be implied from your conduct.
provision of employment services to you requires us to disclose your personal
information to third parties (e.g. to a prospective employer for whom we a re
recruiting) your consent will be implied when you register with us unless you
tell us otherwise.
Should we need to
disclose your personal information to other third parties such as contractors
or temporary employees of Premium Personnel then that party is bound by the
same rules we follow.
Some examples of
parties outside Premium Personnel to whom we may disclose your personal
information and the reason for disclosure are: -
Clients may request your photograph
for security purposes.
Other agencies who act as
our agents i.e. with whom we have a formal Consortium Agreement to provide candidates for consideration for
Mail service providers for the
mailing of direct marketing material etc.
personal information is up-to-date
We rely on the
personal information we hold about you to efficiently provide employment
For this reason,
it is very important that the personal information we collect from you is
accurate, complete and up-to-date. This
is your responsibility.
During the course
of our relationship with you we will ask you tell us of any changes to your
personal information. However, you can contact us at any time to update your
personal information to tell us that the information we hold about you is
inaccurate or incomplete.
Is my personal
takes all reasonable precautions to safeguard your personal information from
loss, misuse, unauthorized access, modification or disclosure. We employ a
number of means to protect your personal information which is stored both on our FastTrack
database and in hard copies, including:
External and internal premises security,
Restricted access to personal information,
Maintaining technology products to prevent
unauthorized computer access,
Regular reviewing and testing of our technology in
order to improve the level of security and
policies in relation to Premium Personnel’s computer use.
Our information database is maintained and backed up
daily by our external IT provider
Some examples of
when we no longer require your personal information:
If you have advised us that you are no longer
looking, we record this on our Fasttrack database and then your hardcopy
records are placed in a security bag which is then shredded by Recall offsite,
a document storage & destruction company
If you have been placed in Permanent or Temporary
position by Premium Personnel, our Fasttrack database records this info and
your hardcopy records are maintained in our
secure QA Filing room for 3 years and then are archived in boxes at Recall for the next 4 years.
Can I access my
Certainly. You may request access to any of the personal
information we hold about you.
In most cases, a
summary of personal information such as your name and address details, contact
telephone numbers and Registration Forms, and associated documents which may be
made available to client companies are freely available to you by contacting
Premium Personnel via e-mail at: firstname.lastname@example.org.
For more detailed
requests for access to personal information, for example, access to information
held in archives, a fee may be charged to cover the cost of retrieval and the
supply of this information to you.
All requests for
access to personal information will be handled as quickly as possible and we
will endeavour to process any request for access within 30 days after
receiving your request.. Some requests
for access may take longer than 30 days to process depending upon the nature of
the personal information being sought.
may be required by law for audit or Quality Assurance reasons to retain your
personal information for a period of time after you have ceased your
relationship with us. After the required time has passed we attend to the
secure destruction or deletion of your personal information.
Can your request
for access to personal information be denied?
is not always required to provide you with access to our personal information
We may refuse you
access to personal information in a number of circumstances such as where the
information may relate to existing or anticipated legal proceedings with you,
where denying access is required or authorized by law, or where the request for
access is regarded as frivolous or vexatious.
If we deny your
request for access to, or refuse your request to correct your personal
information, we will explain why.
What is a
identifier is a Commonwealth Government or Commonwealth Government agency
designated identification number such as your Tax File Number (TFN) or Medicare
We may use
Commonwealth identifiers as a means of identifying the personal information
that we may have collected about you in order to place you in temporary or
contract employment, and where your acceptance for this employment is
contingent upon this information being supplied.
Do I have to be identified
Wherever it is
lawful and practicable to do so, we may offer you the opportunity to deal with
us anonymously. For example, when making an inquiry about the type of products
or services we offer.
nature of employment service provision is such that anonymity cannot be
Does my personal
information leave Australia?
does not send personal information outside Australia unless it is authorised
to do so by law or you have consented to it as part of the registration for
employment service we are providing to you.
information concerns particular matters it is regarded as sensitive
information can be information about your,
Racial or ethnic origin
Membership of a political
Religious beliefs or affiliations
Membership of a professional or
Membership of a trade union
Sexual preferences or practices
only collects, uses or discloses sensitive information about you as allowed by
law, for example, where we have received your consent to do so.
Security of your
personal information online
is not a secure way to communicate and you should be aware of this when sending
personal information to us via e-mail.
Policy may change from time to time
was amended in May 2010.
requests for access
If you have a
personal information you can contact us in any of the following ways,
By emailing email@example.com
Personnel Pty Limited
256 Walcott Street
Mt Lawley WA 6050
Can I complain
about a breach of my privacy?
If you believe
that Premium Personnel has not protected your personal information as set out
By telephoning 08 9473 5900
By emailing firstname.lastname@example.org
Personnel Pty Ltd
256 Walcott Street
Mt Lawley WA 6050
What if I am not
satisfied with the response?
If you are not
satisfied with the results of your complaint to Premium Personnel you can refer
your complaint to the Recruitment & Consulting Services Association, of
which we are a member.
You can contact
By telephoning 03 9663 0555
By writing to Recruitment & Consulting
PO Box 18028
East VIC 8003
If you are still
not satisfied with the results of your complaint to Premium Personnel you can
refer your complaint to the Federal Privacy Commissioner.
You can contact
the Federal Privacy Commissioner,
By telephoning 1300 363 992
By writing to Director of Complaints
the Federal Privacy Commissioner
GPO Box 5218
SYDNEY NSW 1042
Mary Louise McArdle
13th May 2010